CASE STUDY

Warehouse Company

A new warehouse of 3,000 tsubo (approx. 9,900㎡) was about to open when the contracted shipper suddenly withdrew, leaving the space vacant. By strengthening order acquisition through comprehensive sales collaboration with warehouse lessors, the lead time to secure customers was significantly shortened. As a result, the warehouse achieved an 80% utilization rate within just three months of opening.

Customer’s Voice
“We had previously asked Logitech to handle some spot cargo, so when we consulted them about our vacant space, we had expectations that they might be able to help. Since they hold a wide range of project information, order acquisition went smoothly. By combining both long-term and short-term shippers, we’ve been able to keep our space fully utilized without leaving it idle.”

Processing Company

Company F was facing the challenge of not being able to find a contractor for small-lot projects.

We introduced a partner company capable of handling their work by combining it with other projects.

Services Provided
Introduction of contractors

Customer’s Voice
“Originally, we handled small-lot work in-house since the volume was low, but as other tasks became more demanding, we no longer had the capacity. We had given up on finding an external contractor because of the small lot size, but after consulting Logitech, we were able to smoothly find a reliable company to take it on.”

Processing Company

During a presentation to a shipper company, we collaborated with Logitech, who proposed the ability to provide supervisors and personnel, thereby supporting the sales effort.

Services Provided
Arrangement of work staff in collaboration with our group company Baitore, and sales support

Customer’s Voice
“At the final presentation to the shipper company, we faced the challenge of a labor shortage and were unable to guarantee productivity. However, by collaborating with Logitech, we were able to meet the shipper’s needs, differentiate ourselves from competitors, and successfully win the contract!”

Online DVD Rental Service Company

For a company considering relocation due to increased volume, we introduced unused space at a major warehouse company and successfully realized the opening of a new center.

Services Provided
Business matching between warehouse companies, launch of a new center

Customer’s Voice

“We had originally asked Logitech to handle contracted work, but not only that—they also supported us from securing the desired space to launching the new center. We truly rely on them.”

Major Logistics Company

We secured a short-term backup warehouse and arranged transportation between warehouses.

Services Provided
Business matching between warehouse companies, transportation arrangements

Customer’s Voice
“Since it was only for use during the busy season, I was worried whether we could find a warehouse. Thanks to Logitech quickly finding one that met our conditions, we were able to avoid space shortages and carry out operations smoothly even during the peak season.”

Handled an urgent order of 5,000 sets for delivery within 2 days.

A spot order for product setup was placed by the prime contractor, but due to a lack of manpower and space, they struggled to fulfill it. We introduced a partner warehouse and a processing company, and secured additional personnel to complete the project. As a result, 5,000 sets were successfully delivered within 2 days.

Customer’s Voice
“We were honestly in a tough spot because the sudden shipping instruction made it impossible to handle through our usual route. Despite the urgency, Logitech quickly organized external facilities and a working structure, which allowed us to avoid causing any trouble for the prime contractor.”

Completed sorting of 1,250,000 e-commerce items within 2 weeks.

During a regularly scheduled sale on a major e-commerce site, it became clear that the company’s own warehouse could not handle the increased volume. We secured additional personnel for the sorting process and utilized our warehouse to fulfill the project. A total of 1.25 million items were sorted within 2 weeks, leading to ongoing contracts for future sale periods.

Customer’s Voice
“The sales campaign performed so well that our regular shipping system was predicted to overflow. We quickly reached out to our existing partners, but everyone was already at full capacity. Logitech immediately responded to the spot request and set up a structure to match the volume, making them an indispensable partner during peak seasons.”

Daily Goods Manufacturer

We handled the storage, packing, and delivery of product samples.

Services Provided
Storage, packing, and delivery of product samples

Customer’s Voice
“Originally, our sales staff themselves were handling shipments from a makeshift logistics space inside the office. With only about 10 tsubo (approx. 33㎡) available, we couldn’t find a suitable warehouse to rent, and outsourcing also proved difficult. With proper staffing arrangements now in place, we can even look forward to expanding our business.”

Major Distribution Company

We arranged the import of promotional novelties from overseas manufacturers for a campaign. After inbound inspection, we performed setup work by combining them with domestically stored products.

Services Provided
Ocean and air transportation of overseas promotional items, customs clearance, storage, inspection and needle detection, setup with domestically manufactured promotional items

Customer’s Voice
“It was always difficult to find someone to handle temporary novelty setup work for campaigns. Logitech took charge from the import and customs clearance stage, which made the preparation process smoother than ever before.”

Major Apparel Manufacturer

Services Provided
Quantity and quality inspection, price tag and brand tag attachment, barcode labeling

Customer’s Voice
“Until now, preparation work for imported apparel had been carried out separately from our logistics hub. Being able to perform preparation tasks while items are in stock has shortened the lead time from shipping instructions to store delivery and provided significant cost advantages as well.”

Daily Goods E-Commerce Site

For a select EC shop handling domestic and international daily goods, we manage logistics operations including inbound/outbound inspection, inventory control, sorting and packing, and shipping on their behalf.

Services Provided
Inbound/outbound, sorting, packing, shipping agency

Customer’s Voice
“As our business grew, we could no longer handle product management and shipping in-house, and shipping delays occurred frequently. By entrusting everything to Logitech, we reduced not only the workload of inspection and shipping operations but also the overall shipping cost, allowing us to focus on sales.”

Major Drugstore Chain

We consolidate products to be delivered to drugstore outlets and handle all daily logistics operations including store-based sorting and route delivery.

Services Provided
Inbound/outbound, store-based sorting, route delivery to each outlet, collection of returned products and returnable containers (such as foldable crates) from stores

Customer’s Voice
“Until now, we had separate providers for warehousing and delivery, and there were many on-site tasks we found difficult to request, such as label sticking, novelty set assembly, and container collection. Logitech willingly takes on irregular tasks as well, which has been a great help.”

Major Food Wholesaler

As part of handling seasonal and campaign products, we create assorted sets from inventory items, attach labels and packaging, and manage shipping.

Services Provided
Inbound/outbound, storage, converting inventory into “assorted sets” in designated cases, attaching ceremonial noshi labels, packaging

Customer’s Voice
“During seasonal campaigns, there are many tasks involving rearranging product sets, but in-warehouse processing was difficult, making preparation a challenge. Logitech’s support has been a great help.”

Major Sporting Goods Manufacturer

We manage inbound/outbound operations for sporting goods, deliver products to retailers, and handle returns processing.

Services Provided
Inbound/outbound, inspection, inventory management, picking, packing, shipping, returns processing

Customer’s Voice
“Sporting goods often generate a high volume of returns from retailers, so identifying the cause of issues is essential. Logitech quickly collects returns during delivery routes and provides status reports, which has improved retailer satisfaction.”

Major Office Supplies E-Commerce Site

We handle inbound/outbound operations, inventory management, and delivery of office supplies. We also provide WMS to link inventory data, shipping status, and billing information in real time.

Services Provided
Inbound/outbound, picking, packing, shipping agency

Customer’s Voice
“For office supplies, data is extremely important for inventory and discontinued item management. With WMS enabling real-time data exchange, we have been able to strengthen our business operations.”

Major Cosmetics Distribution Company

We manage inbound/outbound operations and shipments of cosmetics to retailers, as well as labeling work for campaigns. In addition, to securely handle documents managed at store locations, we provide collection, storage, and disposal services.

Services Provided
Inbound/outbound, picking, labeling, packing
Collection, storage, outbound, and disposal of various documents, including confidential materials

Customer’s Voice
“Cosmetic products often require frequent campaign packaging changes, which made processing complicated. In addition, handling the collection of documents was a heavy burden since much know-how is distributed in written form. Having Logitech manage everything in one place has been extremely helpful.”

Natural Goods Retail Chain

We handle inbound/outbound operations for interior and daily lifestyle goods, including barcode and other labeling tasks.

Services Provided
Inbound/outbound, storage, picking, labeling, packing, shipping

Customer’s Voice
“Many products arrive without labels or tags, which we previously handled at store level. However, mistakes were frequent and efficiency was low. By having Logitech manage this before shipping, our efficiency has greatly improved.”

Major Convenience Store Chain

We manage inbound/outbound operations for bottled beverages and deliver them to joint distribution centers.

Services Provided
Inbound/outbound, sorting, picking, supply to joint distribution centers

Customer’s Voice
“Unlike direct deliveries from beverage manufacturers, we need to receive the products in bulk on our side, re-sort them, and then load them onto joint delivery trucks. Due to space limitations, having Logitech handle storage and shipping has been a great help.”

Major Correspondence Education Company

We handle direct mailings to households, including folding, inserting, and shipping.

Services Provided
Folding and inserting of brochures, leaflets, and direct mail, shipping

Customer’s Voice
“It’s very convenient that Logitech handles everything from combining printed materials to insertion and shipping.”

Event Management Company

We assembled event novelty keychains from individual parts and carried out the shipping process.

Services Provided
Assembly including attaching metal fittings, bagging, sticker application, and shipping

Customer’s Voice
“As an event management office, novelty shipments are often one-off but high-volume tasks. Having Logitech handle everything from assembly to shipping has been a great help.”

Transportation Company

With a focus on e-commerce projects, the trend toward multi-product, small-lot shipments accelerated rapidly. At the same time, the shortage of drivers became more severe, further worsening the situation. By combining our own cargo with that of nearby partner companies, we achieved mixed-load delivery and successfully improved loading efficiency.

Customer’s Voice
“With the surge in small-lot deliveries driven by COVID demand, our loading rates dropped significantly. Logitech introduced shippers in the same area and even supported adjustments in shipment packaging, which greatly improved our transportation efficiency. With the 2024 driver shortage issue looming, this also helps reduce driver burden, and we want to continue working together as partners.”

Reviewed tariffs and achieved a cost reduction of 1,500,000 yen on 50,000 shipments.

To address the challenge of rising transportation costs, we leveraged partner companies to propose more competitive tariffs than usual. This significantly reduced shipping costs, which had been a major hurdle for securing profitability, and resulted in profits far exceeding initial expectations.

Customer’s Voice
“As our shipment volume increased, transportation costs began to squeeze our profits, so cost improvement was essential. Logitech provided several proposals with different scales and service levels, and arranged a transportation partner that best matched our needs. They also supported us in securing warehouse space, which has been a huge help.”

Contract Work Company

When the COVID shock hit, the company, which was highly dependent on existing customers, was unable to develop new business and experienced a decline in volume. By sharing and implementing our recommended sales methodology, along with ongoing follow-up, the number of potential orders increased. As a result, they achieved a record-high number of new orders.

Customer’s Voice
“We had long relied on orders from major clients, so we lacked both sales know-how and manpower. With Logitech’s support through joint proposals and accompanying sales visits, we were able to acquire new orders. Even for projects beyond our capacity, we could jointly take on contracts, which has been well received by our customers.”

Forklift Training School

We provided warehouse space to Company S, which was looking for a facility for forklift training.

Services Provided
Provision of warehouse space

Customer’s Voice
“By conducting training in an actual warehouse space, we were able to provide forklift instruction in a setting much closer to real-world operations.”

Major Furniture Retailer

We handle everything from import customs clearance of furniture to delivery to stores and individual homes.

Services Provided
Import customs clearance, delivery to stores, delivery to end-user residences

Customer’s Voice
“Furniture imports often involve single-item arrangements, so having one company manage everything from customs clearance to final delivery is extremely convenient for monitoring status and handling any issues.”

・Promotional items: novelty goods, large POP displays, store fixtures
・Bicycles: long sales-cycle products
・Apparel: seasonal storage of fashion items